Refund policy

Last updated: 29 October 2026

We want you to love wearing your T4THNK T. If something isn't right, here is how we put it right. This policy sits alongside your rights under the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECT Act). Nothing in it takes those rights away.

Changed your mind? 7-day cooling-off

You may cancel an online order for any reason within 7 days of receiving it (ECT Act, section 44). Just email us at hello@t4thnk.co.za within those 7 days with your order number, then send the T-shirt(s) back to us.

  • You pay the cost of sending the item back. That is the only charge.
  • We refund everything you paid for the order, including the original delivery fee, within 30 days of the day you cancel. We aim to do it much sooner.
  • Please send Ts back unworn, unwashed and in their original packaging, so they reach us in the condition you received them.

Not sure of your size?

Please check the size guide on each product page before you order. We don't offer size exchanges, but if the fit isn't right you can use your 7-day cooling-off right above: send the T back for a refund and place a new order in the size you need.

Faulty, damaged or not what you ordered

Every T4THNK T-shirt comes with the CPA's implied warranty of quality (section 56). If it is defective, or not of the quality you could reasonably expect, within 6 months of delivery, you can return it at our cost and choose a replacement or a full refund. The same applies if we sent you the wrong item or size.

Email us with your order number and a photo of the problem and we will arrange and pay for the return. The warranty does not cover normal wear and tear, or damage caused by not following the care instructions on the label.

What we can't take back for a change of mind

  • Personalised items. Any T-shirt made to your own specification (for example with wording you chose), if we offer this. These are excluded from the cooling-off right (ECT Act, section 42(2)(f)). They are still covered if faulty.
  • The digital booklet "Essential ideas to ponder". Because digital content can't be returned once you have it, we can't refund the booklet after you have downloaded it or used your access link. If the file is faulty, won't open, or isn't as described, tell us and we will fix it or refund you in full.

Our standard Ts are printed in small batches or to order, but they are not personalised, so the 7-day cooling-off right applies to them in full.

How to return something

  1. Email hello@t4thnk.co.za with your order number, the item, and whether you would like a refund or, for a faulty item, a replacement.
  2. We will reply within 2 working days with the return address and how to send it.
  3. Pack the T-shirt securely and keep your proof of postage or tracking number.
  4. Once it arrives, we will let you know and process your refund or replacement.

How refunds are paid

  • Card payments are refunded to the card you paid with.
  • EFT payments are refunded by EFT to the bank account you give us.
  • We aim to refund within 10 working days of receiving your return, and always within the time the law requires (for cooling-off cancellations, within 30 days of the day you cancel).

Questions or a problem we haven't solved

Email hello@t4thnk.co.za or call 082 934 7464. We would much rather hear from you and fix it. If we can't resolve a complaint together, you can contact the Consumer Goods and Services Ombud (CGSO) at www.cgso.org.za.

See also our Shipping policy, Terms of Service and Privacy policy.